We only recommend products to adults. For this reason, you must be at least 18 years old to order from our website.

You can browse our blog for helpful guides, recommendations, tips and tricks to narrow down your search. If you have a specific product in mind, you can read other customers' product reviews or ask us. We're happy to help.

Yes. You can contact our customer service anonymously, for example via chat or contact form. You do not need to place an order or share personal information to get advice on, for example, product selection.
All contacts are always treated confidentially.

Yes. All orders are shipped in discreet, neutral packaging. The packaging or sender information does not mention the contents of the products, and it is not possible to determine what is in the package. In addition, we always change the name of the supplier at regular intervals, so the package cannot be linked to us.

Our name will not appear on your bank statement, but the charge will appear as “Digital Services”, “Paytrail” or something similar depending on your payment method. But you cannot be linked to our store.

Please contact us if you wish to return a product. The product should not be returned until you have received permission from us to return the product. First, check which products are eligible for return. When you wish to exercise your right of return to return either an order or individual products, please follow these steps:
1. Contact our customer service and notify us of the return before sending the product.
2. If we accept the return, we will email you a return label and instructions for the return.
3. Pack the products carefully in the original packaging.
4. Include your order number and contact information.
5. Take the package to the nearest Posti office and send it according to the instructions you received.
6. Once the return has been received and inspected, we will refund the product price minus the return fee of 11.90e.
7. Please keep your return receipt until your return has been processed.

Please note that the condition of the returned products is your responsibility until we receive them. Therefore, make sure to pack the returned products carefully. Keep the tracking number of the return package and the return receipt until we refund you. The return receipt is proof that you have sent the package back to us. Regardless of how you exercise your right of return, you are responsible for the costs of returning the product(s).

We cannot exchange products for other sizes or colors. However, you can return the original product by following the instructions in the “How to return a product” section. After returning the original
You can place a new order for the product in our online store.

Returns are usually processed within 5-14 business days from the time the return is received.
to our warehouse. Processing time is affected by the volume of returns and the product review process. Once the return is approved, we will refund the payment to the original payment method as soon as possible. You will be notified by email when the return has been processed.

You can return only part of your order. Just follow the instructions in the "How do I return a product" section.

If an order is not picked up and is returned to us, we will process it as a customer return. We will charge shipping and return costs for the unpicked package, which will be deducted from
Please note that not picking up an order is not the same as a refund.

Select the products to add to your cart, proceed to checkout, fill in your shipping information and select a payment method. After confirmation, you will receive an order confirmation by email.

We will process and ship your order as soon as possible, and you will be notified when your package is on its way.

If part of your order is long-distance products, you will receive your order in two parts.

Sometimes we make a mistake and the stock balances don't match. In these cases, we will contact you if the product is out of stock.

Once your order has been placed, we will send an order confirmation via email to the email address you provided when placing the order.

If you do not receive an order confirmation, the reason may be:

- The email has gone to your spam folder.

-There is a typo in the email address. Please contact our customer service so we can fix the situation. Note! This may delay the arrival of your package.

-Your email provider has blocked our email system. The best domain names to use are Hotmail, Live, Gmail, Outlook, Yahoo, etc.

Once an order has been placed, changes to the name or shipping information can rarely be made.

We send information about your order to our warehouse as quickly as possible so that your package can be delivered to you quickly and efficiently. Therefore, making changes is difficult in most cases.

However, if you need to make important changes, please contact us immediately.

An error message when placing an order usually means that the payment transaction or order confirmation has not been completed successfully. This may be due to a momentary disruption in the network connection, payment service, or browser session, for example.

If you receive an error message:

-first check if the order confirmation has arrived in your email

-make sure the payment has not been charged twice

-try placing your order again in a moment

-if necessary, try another browser or payment method

If you are not sure whether your order went through, our customer service will be happy to check the situation. Please contact us and include your name and possible order number, so we can help you further.

You can use a gift card or discount code at checkout before payment. Enter the code in the field provided and confirm your selection, and the discount or gift card value will be automatically deducted from the total amount of your order.

Note!

-You can only use one discount code per order, and only one code is valid at a time. If you try to use multiple codes at the same time, only the most recent discount will be applied to your order.

-If you enter a discount code and then press your browser's "back" button either in the shopping cart, checkout, or payment window, the code may be lost and you will need to re-enter it.

-It is no longer possible to add discount codes after ordering.

-Free gifts are available when the promotional conditions are met. Special terms and conditions may apply to gifts and offers, such as minimum order value or product purchase. If the products or part of the products in an order containing these are returned so that the conditions are no longer met, the gift products or their value must also be returned. Free gifts cannot be exchanged for cash or other products.

-Offers and discount codes do not apply to already discounted products.

If the value of your gift card exceeds the purchase amount, you can use the remaining amount towards your next purchase.

Please note that gift codes/gift cards are only valid for a limited time. The validity period and terms of use of each discount code are clearly stated in the instructions that came with it.

We offer a variety of payment methods. All payment transactions are protected. All payment transactions are processed via a secure connection. Our online store uses an encrypted SSL connection, which protects customer information during payment. We do not store card information in our own systems, but payments are transmitted via a reliable and certified payment processor.

We use:

-Online banking payments

-Card payments (Visa & Mastercard)

-Mobilepay

-Invoice and installment payment

-Gift certificate

Payment will be charged at the time of ordering when you select online banking, card payment or mobile payment as your payment method.

If you choose invoice or installment payment as your payment method, the payment will not be charged immediately upon ordering. In this case, you will receive an invoice or installments for payment later in accordance with the terms and conditions of your chosen payment service provider.